Complaint Management

An MPIO is available to provide information to members who may have an issue or grievance at the club. The MPIO may be a first point of contact for any member wishing to raise a concern.

To contact the MPIO, please email mpio@dyslsc.org.au to arrange a call back.

After contacting the MPIO, should a member wish to proceed with a formal complaint, this can be lodged via the online complaints portal: https://complaints.sls.com.au/

All formal complaints are handled by a Complaints Manager, who will take action to resolve complaints after they are lodged via the portal.

We understand that in a community organisation where everyone knows each other, conflicts of interest can arise. We want members to feel they are able to raise any concerns they have, and if there is a conflict of interest and members would prefer to speak to someone else within the club regarding their concern, please email president@dyslsc.org.au. Alternatively, you can contact the MPIO at your branch or any SLS MPIO.